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Insurers are innovating the customer revel in to provide convenient, fast services
“A happy consumer is the quality business method of all”—Michael LaBoeuf, American enterprise author.
Above all—even pricing and merchandise—insurance clients prioritize pace, convenience and simplicity-of-use*. They count on their insurers to be bendy as their needs change and to offer greater personalised offerings that healthy their lifestyles and man or woman conditions. In order to provide seamless carrier, insurers are launching client-centric digital structures that allow customers to buy and manipulate insurance, whenever, everywhere.
Two such revolutionary corporations are latest recipients of Efma-Accenture Innovation in Insurance Awards – they gained the Submission of the Month awards and were rapid-tracked to the shortlist qualifying for popularity at the global awards rite on 24 June in Amsterdam. While one is a massive global insurer and the opposite an insurtech startup, they proportion a desire to improve the patron experience and feature made it simpler for clients to locate what they need, after they need it, on line.
PZU Group makes it easier for customers to manipulate insurance and access customer service on line
As the largest insurer in Central and Eastern Europe, growing a principal self-provider portal for customers changed into no simple feat for PZU; it had to navigate regulatory requirements and bring together data from 10 agencies and 18 systems. However, it noticed the possibility to create a more convenient service for its clients as a win-win that could additionally enable it to lessen fees and enhance income.
PZU Group’s self-carrier portal is a one-forestall-shop for customers in search of to buy and control numerous kinds of coverage, such as travel, assets, vehicle, existence and funding merchandise. When conceptualizing the provider, the company focused on making it patron-friendly and clean to use, believing strongly that customers prefer to manipulate their coverage portfolios on-line rather than with the aid of smartphone or traveling a department. An expected one hundred fifty,000 clients now use the portal and PZU has performed savings in customer support and management at the same time as growing income opportunities thanks to community affiliations. It has additionally moved to paperless conversation and advanced information control efficiency.
PZU Group’s innovation is shortlisted for the Core Insurance Transformation award on the Efma-Accenture Innovation in Insurance Awards.
Wellthie is supporting small agencies discover the proper medical health insurance
Accenture these days launched a document that observed small businesses have been being underserved by way of insurers. Business proprietors preference a greater handy manner to buy and control their guidelines.
Insurtech Wellthie is a brand new on line medical insurance marketplace where small business proprietors can effortlessly search and examine alternatives and pricing. They can also connect with an authorized broking who can guide them in buying the products they pick. Aggregating small commercial enterprise scientific plans enables customers to discover rules available in their location that match their needs. It’s as smooth as entering a zip code.
Wellthie is shortlisted for the Efma-Accenture Innovation in Insurance Award’s Insurtech award.
Nearly four hundred improvements have been submitted to the 2019 Efma-Accenture Innovation in Insurance Awards. Voting for the global awards and submissions for the North American awards near May 17. Voting for the North American awards will follow. Register and vote for the main coverage innovations on-line.
* Accenture Global Financial Services Consumer Survey 2019
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